Section 1 Overview

Thank you for visiting the VBUY website (the “Site”) of VBUY Limited (collectively, “VBUY”, “we”, “us” and “our”). VBUY is a subsidiary of [Vertex Technology Company Limited] and we own and operate the site. Our site offers a convenient platform to shop online (“Services”), including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our Site and/ or purchasing products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

This agreement does not acknowledge any relationship between you and VBUY. It does not entitle you to hold yourself as a representative of VBUY.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 2 User Account

2.1 Registration

You need to register an account to use some of the Services on the Site. You agree to provide information about yourself that is true, accurate, current, and complete in registering an account. Please refer to our Privacy Policy for the usage of your personal data.

If you are under 18, before you register to use the Site and the Services, you must let your parents or guardian know about VBUY’s Privacy Policy. VBUY reserves the right to accept orders from you if you are aged 18 or over.

You agree to accept responsibility for all activities acted through your account in this Site. You are responsible for keeping your account and password private and secure. If you suspect there is unauthorised use of your account, please contact us immediately.


2.2 Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 3 Content

3.1 Accuracy, Completeness and Timeliness of Information

VBUY aim to ensure that the Content and the product descriptions on the Site to be accurate and complete as possible. However, we are not liable if information on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


3.2 Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains inaccuracies, typographical errors or omissions which may relate to product descriptions, pricing, offers, promotions, product shipping charges, transit times and availability. We reserve the right to amend any errors, inaccuracies or omissions, and to update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, correct or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


3.3 Copyright

All Materials contained on the site are provided by VBUY or other original creators. Materials are the intellectual property of VBUY and are protected by intellectual property and copyright laws and international treaty provisions. VBUY authorises you to use, download, copy and distribute documents and related graphics at the Site in accordance with the terms of your contract with VBUY.

If you do not have a current contract directly with VBUY, you are authorised to use such documents and related graphics only for your personal, non-commercial use (provided that all copyright and other proprietary notices are retained), and you may not reproduce, display, distribute or otherwise use them for any commercial purpose unless you receive specific written permission from VBUY. Any such unauthorized actions may result in civil or criminal penalties.

Section 4 User Response & Third-Party Links

4.1 User Response

Any information or materials or idea you transmit to or post, including suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), will be regarded as non-confidential and non-proprietary and treated in accordance with our stated privacy policy. You agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

We are under no obligation:
- to manage any comments in confidence;
- to pay compensation for any comments, or;
- to respond to any comments.

You are prohibited from posting or transmitting to or from the Site any unlawful, threatening, libelous, defamatory, obscene or pornographic material, profane material or other material that would violate any law. VBUY may, but is not obligated to, monitor user responses that are posted on the Site and VBUY disclaims any liability related to the content of any communications from any user.

You may not use a false e-mail address, pretend to be someone other than yourself, or mislead us or third-parties as to the origin of any comments. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You are solely liable for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


4.2 Third-Party Links

Links to third-party websites on the Site are provided solely as a convenience to you and are not affiliated with us. If you use these links, you will leave the Site. Vertex does not review or control these third-party websites and does not endorse or make any representations about them.

If you decide to access any of the third-party websites linked to the Site, you do this entirely at your own risk. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. You subject to the terms of use and service contained within each of such sites. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 5 Order, Price and Payment

5.1 Eligibility to Purchase

To place orders with us, you must meet our conditions of eligibility:
- Be aged 18 years of age or above
- Be in possession of a valid credit/debit card issued by a licensed bank acceptable to VBUY for payment

Providing personal and payment details that are certified by you to be valid and accurate (including email address, real name, phone number, billing information and other requested information as indicated on the Site)

In placing an order with us, you authorise VBUY to process a charge or charges on your credit/debit card in the amount of the total purchase price of your order. You also authorise us to use personal information provided by you to perform anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for further information on your personal data usage.

All orders are subject to confirmation of the order price and stock availability. Items in your shopping basket are not reserved and may be purchased by other customers. The Site is for your personal use only. Reselling purposes or commercial exploitation is prohibited.


5.2 Accuracy of Order and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole judgment, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

Such reasons include, but are not limited to, one of the following:
- We are unable to obtain authorisation for your payment.
- You do not meet the eligibility criteria to purchase as set out in this TOS (2.2).
- We figure out a pricing or product description error.
- The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by dealers, resellers or distributors.

You agree to provide current, accurate and complete purchase and account information for all purchases made on the Site. You agree to update your account and other information, such as your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as necessary.

For more detail, please view our Returns Policy.


5.3. Acceptance of your Order


5.4 Pricing

Prices are shown on the Site in Hong Kong Dollars (HKD). Prices displayed on the Site at the time your order is accepted except in the case of obvious error. While we use our best efforts to ensure all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we recognize an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

If your credit/debit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank according to the applicable exchange rate on the day your card issuer processes the transaction.


5.5 Payment

We accept payments made by Visa, MasterCard. By placing an order using one of the above Credit/Debit card, you confirm that the Credit/Debit card(s) used is yours or that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to VBUY, we will not be responsible for any delay or non-delivery.

Our payment processes meet the rigorous international security standards established by the Payment Card Industry to ensure your shopping experience safe and secure. If you have registered an account on the Site and have chosen to save your card details with us, your details will be fully encrypted, only used to process card transactions which you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be responsible for any loss you may suffer if any third party procures unauthorised access to any data you provide when using our Services.


5.6 Products or Services

Part of the products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every endeavor to display as accurately as possible, such as the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but not an obligation, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right case-by-case.

We do not guarantee the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


5.7 Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice. Any offer for any product or service made on this site is void where prohibited.

We shall not be responsible to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 6 Delivery

Section 6 Delivery

Section 7 Returns or Exchanges

7.1 Complaints

We have our complaints handling mechanism and we will resolve any disputes when arise. Please contact our Customer Services team for any order related complaints or comments.


7.2 Returns

Products must be in original condition, with all tags attached, and must be returned in the original undamaged box and/or packaging. Please note that we will not be able to provide a refund on any shipping fees charged for the original order.

Section 8 Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall VBUY, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 9 Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
- for any unlawful purpose;
- to solicit others to perform or participate in any unlawful acts;
- to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
- to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
- to submit false or misleading information;
- to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
- to collect or track the personal information of others;
- to spam, phish, pharm, pretext, spider, crawl, or scrape;
- for any obscene or immoral purpose; or
- to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 10 Indemnification

You agree to indemnify, defend and hold harmless VBUY and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

If you breach the Terms of Service and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the Terms of Service.

Section 11 In General

11.1 Severability

In the event which any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


11.2 Termination

The liabilities and obligations of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us you no longer wish to use our Services, or when you discontinue using our Site.

If in our sole judgment you fail, or we suspect you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain responsible for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services.


11.3 Entire Agreement

The failure of us to enforce or exercise any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on Site or the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


11.4 Governing Law and Jurisdiction

The Terms of Service and our policies, are governed by and construed in accordance with the Law of Hong Kong SAR


11.5 Your Rights

Nothing in the Terms of Service is intended to affect your rights under the Law of Hong Kong SAR.


11.6 Changes to Terms of Service

You can check the most recent version of the Terms of Service at any time at this page.

We reserve the right, at our sole judgment, to update, change or replace any part of these Terms of Service by posting updates and changes to our Site. It is your responsibility to review our Site for changes. Your continued use of or access to our Site or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


11.7 Contact Information

Questions about the Terms of Service should be sent to us at william@vertexhk.com.

PRIVACY POLICY

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

As part of the buying and selling process, when you purchase something from our store, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


SECTION 2 - CONSENT

2.1 How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

2.2 How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at william@vertexhk.com.


SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


SECTION 4 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Hong Kong and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 5 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


SECTION 6 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


SECTION 7 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at william@vertexhk.com.

REFUND POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Such as products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Late or missing refunds (if applicable)

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at william@vertexhk.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:
Unit 1108,11/F
1 Hung To Road,
Kwun Tong, Kowloon,

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over [$600], you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

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